This is a list of issues you may encounter when using Handy WooCommmerce theme version 5.0 and higher. Most of these issues will be gone soon. Please note that this article is going to be updated with new materials. If you observe the problem which is not in this list – please create a ticket at https://themeszone.freshdesk.com
1. Cart showing as a white rectangle
This is a commonly observed problem. To resolve it go Appearance -> Widgets in your WordPress dashboard, delete the WooCommerce Cart widget from Header (Logo group) Sidebar and add Handy WooCommerce Widget instead.
2. Missing site logo. When you try to re-upload the logo through Appearance -> Customize -> Site Identity it has to be cropped, and the crop dimensions may not exactly suit your needs
Make sure you are using the parent theme, not the child theme at the moment. Go to Appearance -> Editor in your WordPress Dashboard. Find the file functions.php in the right side of your screen and click on it. Then use Ctrl+F (Cmd+F on Mac) and search the Custom Logo phrase. Your browser will find this code for you:
// Custom Logo
add_theme_support( ‘custom-logo’, array(
‘height’ => 73,
‘width’ => 225,
) );
Change height and width numbers according to your logo size in pixels and press Update File button and the bottom. Then go to Appearance -> Customize -> Site Identity to assign/upload the logo again.
3. Lines of code are showing. Like this one:
This is a sad one. To make it go away please use your favorite FTP client to navigate to wp-content/plugins/handy-feature-pack/includes/shortcodes/woo-codes.php and comment line 185 of that file by putting two slashes // in front of that line. Don’t forget to save changes.
4. Banner text doesn’t look good:
Banner styled somewhat changed.
a. For the top green banner (Get 20% discount):
Go to the back end of the page to edit the banner.
Replace the old code:
with the new one:
Be careful – don’t loose your custom text if you have one there.
Then scroll down a little bit and change the old offset values:
with the new ones:
b. For the New Collection banner (the small one to the left on our live demo):
Replace the old banner code:
with the new one:
Change main caption offset from 33 and 20 to 30 and 60, secondary caption offset from 33 and 20 to 35 and 27.
c. For the Clearance Sale banner (the small one to the right on our live demo):
Replace the old banner code:
with the new one:
Change main caption offset from 19 and 50 to 28 and 60, secondary caption offset from 33 and 20 to 34 and 27.
Don’t forget to save changes and update the page.
5. Can’t find user import plugin and user import file
The plugin can be downloaded here: https://wordpress.org/plugins/widget-settings-importexport/
The file can be found inside your theme folder, in \handystore\required-plugins\sample-data-installer.zip\sample-data-installer\vendors
6. Page Builder shortcodes and Suppamenu Pro menu messed up
Handy does not work with Page Builder and Suppamenu Pro since v. 5.0. These plugins are not supported by their makers anymore and are not safe to use anymore. If you still use them – the best thing for you would be to manually move your content to Visual Composer and Max Mega menu. Be sure to have full website backups before starting this process.
However, for those who still want to use those plugins we created a child theme which adds Page Builder and Suppamenu Pro support to your theme. You need to download the child theme, install and activate it. You can download the child theme here. Be sure to have full website backups before starting this process.
Since Handy v. 5.0.3 the fallback child theme is not needed anymore. Just install Handy Feature Pack plugin and Kirki Toolkit plugin – Page Builder and Max Mega Menu support will return to your site. However, it is still recommended that you manually move your site to Max Mega Menu and Visual Composer.
7. Endless spinner when you try to create a variable product
You may encounter this problem if you still use PageBuilder – not Visual Composer.
To fix this issue please download the following file, unzip it and use it to replace a file with the same name in wp-content/plugins/contentbuilder/assets/3rd-party/jquery-select2
Download link for the file: https://www.dropbox.com/s/3xl2vm4vkielh3s/select2.zip.
If you experience an issue you can’t resolve – please let us know by creating a ticket at https://themeszone.freshdesk.com
